What is Two-step authentication?

Two-step authentication is a fast and easy way to help us protect your information. It adds an extra layer of security that will make it harder for someone else to access your Sun Life account.

Sun Life will send you a security code to verify your identity each time you access Salesnet. You can add up to two phone numbers and choose to receive your security code by text message or a phone call.

It's easy to set up:

  1. Start by signing into your Salesnet account
  2. Choose to have the security code sent to you by text message or phone call
  3. Add your phone number(s)
  4. A security code will be sent to the phone number(s) you added
  5. Enter the security code to verify it's you (Never give anyone else your security code)
  6. You're all set


If you’re experiencing any issues or have any questions, please refer to the FAQs below or call us Monday through Friday 9a.m. to 5p.m. ET.
Toll Free Clients: +1 (800) 300-1728
International Clients: +1 (441) 296-3084

Frequently asked questions

Can I opt out of two-step authentication?
No. We are dedicated to protecting your data. Two-step authentication provides an added layer of security to your Sun Life account(s) to help reduce the likelihood of unauthorized access.

Will I need to verify my identity every time I sign in?
Yes. We will ask you to complete verification every time you sign in.

Can I add a second phone number after my initial set up?
Yes. In order to add or change your phone number after your initial set up is complete, you will need to call our Client service centre on the phone numbers listed above.

Why should I add more than one phone number for two-step authentication?
It’s not mandatory to have two phone numbers on file. If you have more than one number on file, you’ll have more ways to get the security code. For instance, if you’re not at home with your landline, you’ll be able to get the code on your other number. This can also provide you with another way to get your code if one of your phone numbers were to ever change.

If I don't have a cell phone, how will Sun Life send me my security code?
We can send your security code to a landline phone number through an automated voice message.

Will the SPAM filter on my phone block the phone call or text message with my security code?
It is possible that the SPAM filter on your phone may block the automated phone call or text message with your security code. If this is the case, you may want to temporarily remove the SPAM filter during the time you’re expecting to receive your security code.

Will two-step authentication cost me anything?
Sun Life does not charge fees for using two-step authentication. Your mobile carrier may charge you [their] standard messaging and data fees. Please refer to your mobile plan details for more information on messaging fees.

How is Sun Life using the phone number(s) I provided for two-step authentication?
Sun Life does not share your phone number(s) for marketing purposes. Your phone number(s) will be used only to provide you with your security codes during the verification process.

What do I do if I need help with two-step authentication?
Call us Monday through Friday 9a.m. to 5p.m. ET.
Toll Free Clients: +1 (800) 300-1728
International Clients: +1 (441) 296-3084

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Important Information

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